Unified Communications Manager

TL;DR

Unified Communications Manager (IT Infrastructure): Overseeing the design, implementation, and maintenance of enterprise-wide voice, video, and collaboration tools in a global network environment with an accent on strategic vision and hands-on leadership. Focus on developing service roadmaps, managing third-party vendor contracts, and leading cross-functional teams to optimize communication platforms.

Location: Must be based in Atlanta, GA

Company

hirify.global provides supply chain commerce technology that connects billions of people to consumer choices across warehouses, roads, and stores.

What you will do

• Develop and maintain service strategies and roadmaps for voice, video, digital messaging, and collaboration platforms.
• Own end-to-end service delivery, monitoring metrics and managing service budgets and cost optimization.
• Oversee production support, manage risks, and act as the escalation point for critical technical issues.
• Manage third-party vendors and implementation partners, including contract renewals and scope changes.
• Coordinate technology releases, testing, and deployment activities in partnership with ETS teams.
• Provide full people management, including hiring, coaching, and performance reviews for onsite and global teams.

Requirements

• 10+ years in IT infrastructure with a focus on UC/telephony and 2+ years of leadership experience.
• 7+ years of experience with enterprise Voice systems (MS Teams, RingCentral, 8x8, Cisco).
• 5+ years of experience with Contact Center platforms (Nice, Genesys, 8x8, Five9) and video collaboration tools (Webex, MS Teams, Q-sys).
• 3+ years of experience managing Digital Signage platforms (Appspace, Reach Media, Yodeck).
• Proficiency with document management platforms (SharePoint, Confluence) and ticketing systems (ServiceNow, JIRA).
• Bachelor’s degree in computer science, IT, or a related field.

Culture & Benefits

• Commitment to diversity and inclusion through cultural celebrations and interest groups.
• Opportunities for volunteer work and professional growth within a global network.
• Inclusive environment where diverse backgrounds and perspectives are valued.