Head Of Customer Service (Supply Chain)

Location: Maia, Portugal

Company

hirify.global is a global technology company providing intelligent manufacturing and supply chain solutions.

What you will do

• Lead all Customer Service operations, including Technical Support, Field Service, Maintenance, and Spare Parts.
• Define and execute a customer-centric service strategy aligned with business objectives.
• Manage the Customer Service P&L, overseeing budgets and driving recurring service revenue growth.
• Ensure high customer satisfaction by managing key relationships and meeting contractual SLAs.
• Coach and develop high-performing service teams, fostering collaboration and accountability.
• Partner with Sales on service proposals and customer value propositions.

Requirements

• 10+ years of experience in Customer Service or Service Operations within industrial automation or intralogistics.
• 5+ years of leadership experience managing customer service teams.
• Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
• Fluent in English.
• Strong commercial, operational management, and stakeholder management skills.

Nice to have

• Master's degree or MBA.
• Experience with warehouse automation, robotics, AGVs/AMRs, or material handling solutions.
• Knowledge of Lean, Six Sigma, or ITIL.
• International leadership experience.

Culture & Benefits

• Commitment to diversity, equity, and inclusion for all applicants.
• Professional environment focused on innovation and operational excellence.
• Opportunity to work in a global technology company with deep domain expertise.
• Culture based on entrepreneurial thinking and long-term customer partnerships.