Senior Agent, Customer Service (Dutch)

TL;DR

Senior Agent, Customer Service (Dutch): Providing real-time support to global customers via chat and email for a leading crypto exchange with an accent on multilingual communication and problem-solving. Focus on handling complex customer inquiries, collaborating with product teams to improve services, and maintaining deep product knowledge.

Location: Hybrid in Budapest, Hungary

Company

OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing millions of users access to crypto trading and decentralized applications.

What you will do

• Handle global customer inquiries and issues via email, chat, and voice in Dutch and English.
• Collaborate with product and marketing teams to address complaints and feedback regarding platforms and services.
• Maintain expert-level knowledge of company products to provide effective support.
• Build and nurture relationships with external stakeholders and partners.
• Escalate unresolved complex issues to Level 2 support or supervisors.

Requirements

• Proficiency in spoken and written Dutch and English (high level).
• Diploma in finance, customer service, linguistics, or crypto-related studies.
• Ability to work on shift rotation.
• Strong interpersonal skills and ability to remain composed under pressure.
• Problem-solving mindset and efficient time management.

Nice to have

• Familiarity with the cryptocurrency or fintech industry.
• Experience with CRM tools like Zendesk.
• Proficiency in MacOS, Lark, Microsoft Office, and G-Suite.

Culture & Benefits

• Competitive remuneration package and yearly performance bonus.
• Hybrid work environment with a flexible working approach.
• Opportunities for growth, mentoring, and professional training programs.
• Multinational environment with interaction across diverse cultures.
• Employee engagement and recognition programs.