Senior SQL Technical Support Representative (Fintech)

TL;DR

Senior SQL Technical Support Representative (Fintech): Providing expert technical assistance for fraud prevention and compliance solutions with an accent on SQL query writing, data analysis, and cloud platform troubleshooting. Focus on managing complex data processes, optimizing system performance, and ensuring seamless operations for financial institutions.

Location: Must live within a 70-mile radius of Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Charlotte, NC; Louisville, KY; or Cedar Falls, IA.

Company

hirify.global delivers technology solutions that empower community banks and credit unions to provide enhanced digital banking and payment experiences.

What you will do

• Monitor daily extract, transform, and load (ETL) processes for customers.
• Resolve technical issues promptly to ensure data accuracy and completeness.
• Provide troubleshooting and support via case or phone according to service level standards.
• Collaborate with internal partners and customers to resolve complex technical problems.
• Write custom SQL queries to analyze data discrepancies and optimize system performance.
• Participate in an after-hours on-call rotation.

Requirements

• 6 years of experience in a technical support role.
• 4 years of experience writing queries in SQL Server or PostgreSQL.
• 2 years of experience with Azure (Azure Data Factory or SSIS).
• Must reside within a 70-mile radius of specified office locations.
• Ineligible for immigration sponsorship; must be authorized to work in the US.
• Strong research, analytical, and problem-solving skills.

Nice to have

• Experience in fraud or AML compliance within a financial institution.
• Experience working with bank or financial data relationships.
• Bachelor's degree in a technical discipline.
• Experience with network troubleshooting.

Culture & Benefits

• Commitment to associate well-being and work-life balance.
• Comprehensive benefit programs covering physical, mental, and financial health.
• Collaborative culture focused on doing the right thing and continuous innovation.
• Opportunities for professional growth within a fast-growing team.