Senior Dynamics 365 Developer (AI)

Location: Leeds, United Kingdom; hybrid working

Company

hirify.global is a UK fintech organisation modernising credit services through customer engagement technology, automation and AI.

What you will do

• Design, develop and support Microsoft Dynamics 365 Customer Service, Contact Centre and Omnichannel solutions across voice, chat, messaging and digital channels.
• Configure Customer Service Workspace, case management, SLAs, unified routing and omnichannel customer experiences.
• Build Power Apps, Power Automate, Power BI, Power Pages and Dataverse solutions with appropriate security, governance, data quality and performance.
• Develop virtual agents, conversational AI and self-service capabilities using Microsoft Copilot Studio, including governance, monitoring and optimisation.
• Deliver API-based integrations with enterprise platforms and third-party services, including custom extensions using .NET and React.
• Provide platform support, root-cause analysis, performance optimisation and technical escalation for critical incidents, including participation in an on-call rota.

Requirements

• Solid commercial experience developing and supporting Dynamics 365 Customer Service, Contact Centre and Omnichannel solutions.
• Experience delivering contact centre voice, chat, messaging, digital engagement, routing and agent-capacity capabilities.
• Strong Power Platform experience with Power Apps, Power Automate and Dataverse, including architecture, security and data management.
• Experience with Microsoft Copilot Studio, conversational AI, API integrations, .NET and React.
• Experience integrating Microsoft Teams and Azure Communication Services with Dynamics 365, plus knowledge of authentication, authorisation, identity management and Microsoft Entra ID.
• Experience working in Agile environments with GitHub, Jira and DevOps practices, along with strong communication and stakeholder management skills.

Nice to have

• Advanced Copilot Studio agents, generative AI, Azure Functions, Logic Apps, Service Bus or API Management experience.
• Infrastructure as Code, automated CI/CD, Application Insights, Log Analytics and Power BI reporting experience.
• Experience leading technical workshops, contributing to architecture discussions, mentoring developers or holding Microsoft Dynamics 365 or Power Platform certifications.

Culture & Benefits

• Opportunity to shape customer engagement technology at scale within a leading UK fintech organisation.
• Work with Microsoft Dynamics 365, Power Platform, Azure and Copilot on intelligent and personalised customer experiences.
• Inclusive equal-opportunity workplace with support for diversity and reasonable adjustments during recruitment and employment.