Senior Customer Success Manager (Proptech)

TL;DR

Senior Customer Success Manager (Proptech): Managing a portfolio of enterprise strategic accounts for real estate investment firms with an accent on customer journey mapping and adoption plans. Focus on driving renewals, identifying upsell opportunities, and managing complex stakeholder relationships.

Location: Hybrid (New York City), 3 days in office (Tues/Wed/Thur)

Salary: $126,000–$136,000 base, OTE $157,500–$170,000 + equity

Company

hirify.global is the world’s largest AI-powered operating system for real estate investing, powering trillions in transactions for global institutional firms.

What you will do

• Own a portfolio of 30-40 enterprise and strategic accounts, managing complex customer relationships.
• Partner with customers to define success criteria and translate business goals into specific adoption plans.
• Lead strategic business reviews and training sessions to maintain executive stakeholder engagement.
• Drive the end-to-end renewal process from value narrative through to close.
• Identify expansion and upsell opportunities based on customers' investment strategies.
• Collaborate with Sales, Marketing, Product, and Leadership to resolve escalations and relay feedback.

Requirements

• Must be based in New York City to comply with the 3-day in-office hybrid policy.
• 4+ years of experience in customer success, account management, or commercial real estate.
• Experience servicing commercial real estate firms, asset managers, private equity, or investment managers.
• Demonstrated AI fluency, utilizing AI tools regularly to improve workflow efficiency.
• Strong proficiency in Excel and Google Sheets.
• Exceptional communication skills and comfort presenting to senior executive audiences.

Nice to have

• Experience in CRE tech, proptech, or adjacent financial technology.
• Background supporting complex, configurable SaaS products requiring deep domain expertise.
• Familiarity with the commercial real estate acquisition process.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan, HSA, and FSA options.
• Flexible Time Off (FTO) and paid parental leave.
• Commuter benefits program and monthly wellness reimbursement.
• Structured hybrid work environment with designated office days.

Hiring process

• Interviews conducted via video conference.
• Use of AI-assisted transcription tools for interview note-taking.