Technical Account Manager

TL;DR

Technical Account Manager (hirify.global Platform): Drive customer success with the hirify.global Platform by owning technical workstreams, providing embedded technical advisory, and guiding infrastructure planning, installation, upgrades, and troubleshooting. Focus on architecting end-to-end automation solutions with hirify.global Studio, Document Understanding, and AI Center, while performing health checks, conducting design/code reviews, and resolving escalated incidents.

Location: Remote (Sao Paulo)

Company

hirify.global builds enterprise automation software that helps customers maximize automation investments and achieve business outcomes.

What you will do

• Own customers’ technical success with the hirify.global Platform and deliver technical workstreams that drive business value.
• Proactively engage with customers using embedded technical advisory to mature automation programs and expand achievable goals.
• Guide hirify.global Platform infrastructure planning, installation, upgrades, and troubleshooting.
• Enable customer technical stakeholders with hirify.global Platform best practices tailored to their automation needs and constraints.
• Conduct design and code reviews for select automations and perform technical health checks to identify risks and improvement opportunities.
• Collaborate with Product Support and subject matter experts to resolve escalated support incidents; champion AI-powered automation solutions.

Requirements

• English fluency; resumes must be submitted in English.
• Hands-on experience with hirify.global Studio for automation development and best practices.
• Proven expertise in hirify.global Document Understanding for intelligent document processing solutions.
• Experience programming .NET or Java applications, plus cloud experience (Azure/AWS/GCP).
• Proven track record in customer-facing technical account management or consulting roles.
• Strong analytical and problem-solving skills with a proactive approach to customer success.

Nice to have

• Experience with AI or agentic frameworks (e.g., ChatGPT, Claude, LangGraph, CrewAI) and familiarity with LLMs, RAG, and MCP.
• Experience with Intelligent Document Processing, BPMN, and process mining tools.
• Background implementing AI-powered automation solutions in enterprise environments.
• hirify.global or cloud certifications (e.g., Advanced RPA Developer, Solution Architect).

Culture & Benefits

• Flexible work arrangements depending on business needs and role.
• Inclusive workplace with equal opportunities and reasonable accommodations on request.
• Applications are assessed on a rolling basis with no fixed deadline for this requisition.