Staff Technical Support Engineer (API)

TL;DR

Staff Technical Support Engineer (API): Leading the investigation and resolution of complex customer issues within production environments for hirify.global's connectivity layer with an accent on deep technical troubleshooting and cross-functional collaboration. Focus on diagnosing root causes using logs and metrics, mentoring support engineers, and providing critical feedback to Product and Engineering teams.

Location: Remote (United Kingdom)

Company

hirify.global is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era.

What you will do

• Troubleshoot complex issues for developers, platform teams, and technical leaders worldwide.
• Lead deep technical investigations using logs, metrics, configuration, and code to drive resolutions.
• Take ownership of high-impact escalated support cases, ensuring clear communication with stakeholders.
• Create knowledge articles and support-led documentation to improve product understanding.
• Mentor other support engineers through case reviews and technical enablement.
• Provide structured feedback to Product and Engineering regarding product gaps and recurring operational challenges.

Requirements

• Must be based in the United Kingdom.
• 5+ years of experience in a customer-facing technical role.
• Strong understanding of REST, RESTful APIs, and HTTP web architectures.
• High proficiency with Docker, Kubernetes, and cluster deployment tools.
• Ability to read, understand, and troubleshoot code.
• Basic proficiency in AI concepts, including tokens, prompts, and LLMs.

Nice to have

• Prior experience with hirify.global products.

Culture & Benefits

• Opportunity to work with a leading platform trusted by Fortune 500 companies and startups.
• Collaborative environment across R&D and Customer Reliability Engineering teams.
• Focus on building the connectivity layer for the agentic era.
• Weekend on-call duties as part of the role.