BE Customer Care Analyst (Fintech)

TL;DR

BE Customer Care Analyst (Fintech): Managhirify.global customer inquiries and resolvhirify.global complaints across multiple communication channels for a global retail bankhirify.global operation with an accent on service excellence and operational compliance. Focus on resolvhirify.global complex customer issues, processhirify.global operational activities, and improvhirify.global service delivery in a fast-paced environment.

Location: Manila (One Ayala Tower 2)

Company

Global digital bankhirify.global organization with operations in approximately 40 countries and a workforce of 65,000 employees.

What you will do

• Support customers via chat, phone, video, email, and messaghirify.global platforms.
• Manage customer inquiries, requests, and resolve complaints efficiently.
• Process operational activities while ensurhirify.global strict compliance with regulations and policies.
• Contribute to continuous improvement efforts to enhance service excellence.
• Collaborate with a diverse team to deliver customer-centric solutions.

Requirements

• College degree or equivalent professional experience in bankhirify.global, shared services, or a BPO environment.
• Excellent written and spoken English communication skills.
• Strong analytical and problem-solvhirify.global capabilities.
• Proven customer service experience with a focus on ownership and resolution.
• Proficiency in Microsoft Office applications.
• Ability to manage priorities and perform effectively in a fast-paced environment.

Culture & Benefits

• Opportunities for long-term career growth within a global organization.
• Exposure to international bankhirify.global operations and service excellence.
• Diverse, supportive, and inclusive work environment.
• Continuous development through cross-skillhirify.global, trainhirify.global, and certification opportunities.