Manager, Customer Advocacy & Editorial (AI)

TL;DR

Manager, Customer Advocacy & Editorial (Content Marketing): Owning the end-to-end development of flagship customer success narratives and video production with an accent on cross-channel distribution and AI-driven content modernization. Focus on scaling story production through AI agents, managing C-level relationships, and aligning editorial calendars with global marketing campaigns.

Location: Bellevue, WA. Must be authorized to work in the United States.

Company

hirify.global is a leader in enterprise software specializing in the transformative power of automation to change how the world works.

What you will do

• Lead the end-to-end development of flagship customer narratives, from sourcing and interviews to video production and publication.
• Direct video shoots and manage production partners, including agency oversight, budgets, and creative quality.
• Build and maintain trusted relationships with C-level customer champions and executives.
• Manage the full story production pipeline, overseeing intake, prioritization, and stakeholder communication.
• Champion the use of AI agents and automation to expedite drafting, transcription, and content repurposing.
• Set the editorial agenda and calendar to align story launches with campaigns, product moments, and PR.

Requirements

• 8+ years in content marketing, customer advocacy, editorial, or communications.
• 2+ years of experience managing people.
• Must be authorized to work in the United States.
• Proven portfolio of B2B software customer stories across written, video, and event formats.
• Hands-on video production experience, including briefing and agency direction.
• Demonstrated experience using AI tools or agents to streamline content workflows.

Nice to have

• Experience in automation, AI, or enterprise software marketing.
• Familiarity with advocacy platforms, DAM/CMS tools, and project management systems.
• Experience building advocacy program measurement frameworks to track influence on revenue.

Culture & Benefits

• Flexible work arrangements including hybrid and remote options depending on team needs.
• Inclusive workplace providing equal opportunities regardless of background.
• Collaborative environment driven by curiosity and a purpose-led mission.
• Reasonable accommodations available for candidates upon request.