Customer Service Representative

TL;DR

Customer Service Representative: Coordinating Non-Emergent Medical Transportation (NEMT) for patients as the first point of contact with an accent on scheduling, routing/dispatching, and prior authorization. Focus on handling transportation disruptions, maintaining quality procedures, and meeting KPI performance in a fast-paced call center environment.

Location: Makati City (100% Onsite Work)

hirify.global provides back-office support technology and tech-enabled outsourced services for healthcare plans.

What you will do

• Provide first-point-of-contact customer service and support to ensure a positive client experience.
• Coordinate NEMT services, including scheduling, routing, and dispatching.
• Secure required prior authorizations for NEMT services within strict guidelines and timelines.
• Schedule paratransit transportation based on passengers’ needs and preferences.
• Manage and resolve transportation disruptions promptly and professionally.
• Maintain quality standards, recommend improvements, and meet/exceed KPIs through continuous learning.

Requirements

• A passion for helping people and building strong customer relationships.
• No BPO experience required; willingness to learn and complete full training.
• Ability to handle multiple tasks and stay organized in a fast-paced environment.
• Comfort using a computer and learning new tools.
• Strong attention to detail to ensure accuracy in every interaction.
• Amenable to shifting schedules, holidays, graveyard shift, and weekend work if required.

Culture & Benefits

• 100% onsite work in Makati City.
• Transportation allowance and rice/meal allowance.
• Day 1 HMO with 1 dependent.
• Full training and ongoing support to succeed in the role.

Hiring process

• Urgent hiring—can start immediately.