Technical Writer II

TL;DR

Technical Writer II: Structuring and enhancing customer-facing communications across digital and traditional channels with an accent on clarity, consistency, and regulatory compliance. Focus on translating complex information into user-friendly content, managing content governance, and collaborating with cross-functional teams to improve the end-to-end customer journey.

Location: Must be based in PA, RI, or KY

Salary: $60–$65/hr (W2)

Company

hirify.global is a leading provider of information technology and workforce solutions with a vast network of professionals across the U.S. and Canada.

What you will do

• Write, edit, and proofread content for web, email, SMS, and support materials.
• Translate complex technical information into clear, customer-friendly language.
• Ensure consistent voice, tone, and terminology across all communication channels.
• Apply accessibility best practices to create inclusive user experiences.
• Manage content workflows, reviews, approvals, and publishing processes.
• Use feedback and analytics to refine content and improve usability.

Requirements

• Must be based in PA, RI, or KY
• Bachelor's degree in Communications, English, Journalism, or related field.
• 3–6+ years of professional writing, editing, or content strategy experience.
• Experience managing content across multiple customer communication channels.
• Strong editing skills with exceptional attention to detail.
• Experience working in Agile environments.

Nice to have

• Experience in utility, energy, or regulated industries.
• Familiarity with Figma, Excel, or Airtable.
• Experience in self-service transactions and data-driven UX research.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contributions.
• Paid time off and sick leave.
• Opportunity to work in a large-scale, professional corporate environment.