Billing, Settlement & Dispute Specialist II (Messaging)

TL;DR

Billing, Settlement & Dispute Specialist II (Messaging): Managing global messaging revenue operations and billing accuracy across carrier ecosystems with an accent on settlement reconciliation and dispute resolution. Focus on identifying revenue leakage, ensuring SOX compliance, and analyzing high-volume SMS/MMS traffic streams.

Location: Hybrid, San Jose, Costa Rica

Company

A global connectivity leader providing messaging and network technology for communications providers, banks, and automotive companies.

What you will do

• Validate high-volume messaging usage, rating, and billing outputs for SMS, MMS, A2P, and P2P traffic.
• Execute intercarrier settlement reconciliation and variance analysis across CPaaS platforms and messaging hubs.
• Manage the end-to-end dispute lifecycle, including investigation, root cause analysis, and resolution with global partners.
• Review carrier contracts, rate decks, and pricing structures to ensure financial accuracy.
• Identify revenue leakage risks and support messaging traffic monetization controls.
• Ensure strict adherence to SOX controls, audit requirements, and regulatory compliance standards.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, Telecommunications, or a related field.
• 2+ years of experience in billing and dispute resolution.
• Proven experience in telecom billing, revenue assurance, or messaging financial operations.
• Strong data analysis and reporting skills using Excel and SQL.
• Must be based in San Jose, Costa Rica for a hybrid work arrangement.
• Flexibility to work outside normal business hours, including weekends and holidays, to support global billing cycles.

Nice to have

• Experience supporting messaging gateways, hubs, or carrier interconnect platforms.
• Background in high-volume, global telecom or messaging transaction environments.
• Experience with financial controls and audit readiness initiatives.

Culture & Benefits

• Competitive total compensation package.
• Flexible and remote work options.
• Inclusive, collaborative, and transparent organizational culture.