SNOC Engineering Support (Networking)

TL;DR

SNOC Engineering Support (Networking): Providing L1 and L2 technical support for network and security infrastructure with an accent on performance monitoring and incident detection. Focus on maintaining business-critical operations using BGP, OSPF, and MPLS protocols in production environments.

Location: Hybrid (Porto, Portugal). Must be based in Portugal with Portuguese/EU citizenship or a valid work permit.

Company

hirify.global is a tech consultancy that connects specialized professionals with diverse national and international partners across the technology sector.

What you will do

• Deliver Level 1 and Level 2 technical support for network and security infrastructure to ensure reliability.
• Track performance and detect anomalies using monitoring platforms such as Grafana, LogicMonitor, or LibreNMS.
• Maintain high visibility of infrastructure to ensure the continuity of business-critical operations.
• Collaborate with distributed teams across multiple locations during high-pressure operational scenarios.
• Operate within a 24/7 shift system.

Requirements

• 4+ years of experience as a SNOC Analyst.
• Solid understanding of TCP/IP, DNS, NTP/PTP, OSPF, BGP, and MPLS.
• Experience with Cisco routers and Fortinet security appliances.
• English: B2 level required.
• Portuguese: B2 level required.
• Location: Must be based in Portugal with EU citizenship or a valid work permit.
• Availability for a hybrid model (3 days/week in Porto) and 24/7 shift work.

Culture & Benefits

• Health insurance and Coverflex meal card.
• Welcome kit and opportunities for career progression.
• Personalized support from a dedicated career coach.
• Access to a diverse network of international tech industry partners.
• Focus on work-life balance and employee well-being.