IT Service Operation Specialist

TL;DR

IT Service Operation Specialist: Acting as the first point of contact for IT service requests and resolving hardware, software, and network issues with an accent on VMware environments and MS365 management. Focus on documenting solutions, incident management, and maintaining IT asset inventory in a manufacturing-oriented environment.

Location: Must be based in Lisbon, Portugal (Hybrid role with mobile working options).

Company

hirify.global is a leading global provider of smart storage, picking, and logistics systems with over 3,000 employees.

What you will do

• Act as the first point of contact for all Service Desk requests.
• Analyze and resolve hardware, software, and network issues.
• Document solutions and known issues for knowledge sharing.
• Participate in system monitoring and incident management.
• Configure and support VMware environments and IP networks.
• Maintain accurate IT asset inventory and contribute to extended service coverage.

Requirements

• English: B2 level required (strong communication skills).
• Degree in Computer Science or equivalent professional experience.
• Initial experience in IT support and service request ticketing.
• Knowledge of Microsoft data center and client management services.
• Experience with MS365 and ServiceNow is highly preferred.
• Willingness to travel occasionally.

Nice to have

• German language skills.
• Experience in a manufacturing environment.

Culture & Benefits

• Secure position in a growing international company.
• Comprehensive onboarding and access to an in-house academy.
• Flexible working hours with mobile working options.
• Attractive compensation package including company pension scheme.
• Ergonomic office setups and modern equipment.