Merchant Support - Warehouse (Logistics)

Location: On-site in Pavia, Italy

Salary: €36,830 - €46,835

Company

hirify.global is an e-commerce operations platform that streamlines the operational chain for independent brands across Europe.

What you will do

• Act as the primary on-site contact at the fulfillment center to resolve missing items, inventory discrepancies, and returns.
• Manage and resolve support tickets via Zendesk routed to the fulfillment center.
• Collaborate daily with logistics partners and Spec Ops teams to unblock operational issues.
• Identify process inefficiencies and proactively improve Merchant Care workflows.
• Represent the merchant's perspective in discussions with Product, Operations, and Tech teams.
• Utilize data tools including Metabase, Notion, Asana, Zendesk, and Claude for decision-making.

Requirements

• 1–3 years of experience in Operations, Customer Support, SaaS, or logistics.
• Fluent English (C1) and Italian (C2/Native) proficiency required.
• Must be based in or able to work on-site in Pavia, Italy.
• Solution-oriented mindset with a strong bias for action and ownership.

Nice to have

• Experience working in or near a warehouse environment.

Culture & Benefits

• Equity incentive plan (EIP) for all full-time members.
• 30 vacation days per year and a 20-day paid sabbatical every three years.
• Flexible working hours and regular team offsites.
• High-end equipment (MacBook and accessories) and access to AI tools like Claude Pro.
• Collaborative environment with a high-performing team from top-tier global companies.