Tech Support Engineer L2 (SaaS)

TL;DR

Tech Support Engineer L2 (SaaS): Providing technical support for a no-code web2app funnel platform with an accent on technical investigations and SLA management. Focus on solving complex B2B customer challenges, escalating bugs to developers, and optimizing product documentation.

Location: Remote (Global)

Company

hirify.global is the parent company of FunnelFox, a no-code platform that enables app developers to grow revenue through web2app funnels.

What you will do

• Provide prompt customer support and ensure SLA goals are consistently met.
• Perform technical investigations and deliver personalized initial responses to inquiries.
• Escalate advanced technical issues to developers with detailed reports.
• Collaborate with the team to update and maintain product documentation.
• Build and maintain strong, trust-based relationships with customers.

Requirements

• 1+ year of experience in 2nd line technical support within B2B companies.
• English proficiency level B2+ (strong written and speaking skills).
• Basic knowledge of SQL and experience working with server logs.
• Familiarity with Kibana (ELK Search) and REST APIs.
• Basic front-end development skills.
• Flexibility with working hours: regular start at 11:00 CET, with occasional shifts to 13:00 CET.

Culture & Benefits

• Fully remote work from anywhere using Deel.com.
• High ownership with the ability to influence product and technical decisions.
• Fast-paced startup environment valuing speed, autonomy, and practical problem-solving.
• Simple and transparent direct communication.
• Monthly professional budget for language learning, mental health, sports, or health insurance.