обновлено 5 дней назад
Manager, Technical Operations (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Technical Operations (AI): Managing 24x7 customer support and data center break-fix teams to ensure high uptime and performance for AI infrastructure with an accent on operational excellence and client satisfaction. Focus on delivering technical roadmaps, meeting SLAs/KPIs, and managing executive-level client relationships.
Location: Onsite in Seongnam-si, Gyeonggi-do, South Korea
Company
The AI Factory Platform Company specializing in the design, deployment, and management of high-performance AI/HPC infrastructure.
What you will do
- Lead and operate a 24x7 Customer Support Phone Center and Data Center break-fix team.
- Develop and implement technical roadmaps to advance operational capabilities and system uptime.
- Conduct Monthly Operational Reviews and Quarterly Business Reviews to align services with client strategic objectives.
- Define and achieve SLAs and KPIs to meet or exceed client expectations.
- Monitor technical solution health and utilize performance metrics to drive data-driven improvements.
- Serve as the primary technical point of contact for clients, managing outages, incidents, and technical requests.
Requirements
- BS in IT Management, Computer Science, or equivalent experience.
- 4+ years of experience in technical operations management, including managing a Customer Support Desk.
- 2+ years of project management experience.
- 4+ years of experience interfacing with customers, including executive-level interactions.
- Proficiency in Linux, Windows Server, scripting, and Python.
- Experience with Jira, Bitbucket, or similar tools.
Nice to have
- Working knowledge of HPC/AI systems and components.
- Experience with Agile methodologies.
- Experience with contractor support and oversight.
- Financial skills including budget planning, invoice reconciliation, and P&L understanding.
Culture & Benefits
- Culture of servant leadership that values ideas over hierarchy.
- Opportunity to work with cutting-edge AI tools and HPC infrastructure.
- Focus on employee ownership, continuous learning, and professional growth.
- Flexible work environment centered on outcomes and meaningful impact.
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