E-Commerce Operations Analyst (LATAM)

TL;DR

E-Commerce Operations Analyst (LATAM): Supporting customer onboarding, system integrations, and operational workflows for an AI-native order management platform with an accent on data validation and technical troubleshooting. Focus on learning the end-to-end e-commerce stack and evolving into a Solution Architect role.

Location: Must be based in the LATAM region

Company

hirify.global is an AI-native enterprise order operations platform that unifies commerce stacks for brands and 3PLs.

What you will do

• Assist Solution Architects with customer onboarding projects, including documentation and system configuration.
• Perform data validation checks across orders, inventory, and shipments to ensure integration accuracy.
• Monitor sync errors and customer-reported issues, escalating technical problems as needed.
• Document workflows and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn to configure integrations between e-commerce platforms, ERPs, and 3PLs.
• Contribute to internal knowledge base articles and process documentation.

Requirements

• Must be based in the LATAM region
• Strong verbal and written communication skills
• Detail-oriented mindset with excellent organizational abilities
• Eagerness to learn technical concepts like APIs and data flows
• Proficiency in Excel or Google Sheets for data analysis
• Growth mindset with a proactive approach to problem-solving

Culture & Benefits

• High-performance team culture built on ownership, urgency, and curiosity
• Emphasis on using AI as a force multiplier in daily operations
• Collaborative environment with cross-functional teamwork
• Unlimited vacation policy with a mandatory minimum of 2 weeks off per year
• Choice of equipment including Apple laptop and monitor