Senior Incident Manager (Fintech)

Location: Remote within time zones GMT-8 to GMT-3, or Hybrid/Onsite in Mexico

Company

Fintech company focusing on innovative financial solutions through hirify.global.

What you will do

• Lead high-impact incident response from detection through resolution and retrospective analysis.
• Coordinate global technical and business stakeholders to ensure swift service restoration.
• Assign roles, delegate tasks, and manage communication during critical outages.
• Conduct post-incident reviews to identify root causes and improve system resilience.
• Mentor IT Support Duty Team members and train participants on incident protocols.
• Contribute to company-wide improvements in monitoring, alerting, and incident processes.

Requirements

• 3+ years of experience handling significant incidents in 24/7 high-load environments.
• 5+ years of experience in engineering, product, or service delivery roles.
• Ability to communicate structured information to C-suite executives under high pressure.
• Proficiency in Public Cloud, Microservices, and monitoring systems.
• Must be based in or able to work within GMT-8 to GMT-3 time zones.
• Strong decision-making capabilities in uncertain and high-pressure conditions.

Nice to have

• Experience in the Fintech industry or SRE roles.
• Technical knowledge of AWS, Kubernetes, PostgreSQL, and Kafka.
• Familiarity with Incident Management Systems like incidents.io, Rootly, or FireHydrant.
• Experience collaborating with Legal, Communications, and Privacy stakeholders.

Culture & Benefits

• Relocation support to Mexico for the employee and their family.
• Flexible work arrangements (Hybrid, Onsite in Mexico, or Remote).
• Comprehensive healthcare coverage.
• Education and wellness budgets for training, certifications, and fitness.
• 20 days of annual leave plus paid sick leave.