Platform Consultant (AI)

Location: On-site in Denver, USA

Company

An AI-native workspace redefining legal work for the world's leading legal teams.

What you will do

• Own Enterprise and Strategic Premium issues end-to-end from first signal to resolution.
• Diagnose and resolve complex issues across the Legora platform, including Assistant, Tabular Review, Workflows, and the Word Add-in.
• Translate technical details into concise, confident guidance for demanding professional users.
• Route escalated issues to technical experts with complete diagnostics and recommended paths for resolution.
• Partner with Product, Engineering, and Legal Engineering to fix recurring user pain points at the source.
• Maintain a global handoff rhythm to ensure continuity for enterprise clients across different time zones.

Requirements

• Experience owning complex, high-stakes B2B relationships for demanding professional clients.
• Proficiency with support tooling such as Intercom, Zendesk, or similar platforms.
• Strong technical curiosity and ability to explain complex software concepts simply.
• Ability to write clear, fact-based updates under pressure.
• Location: Must be based in Denver for on-site work.

Nice to have

• Background in SaaS, AI, or legal tech.

Culture & Benefits

• Opportunity to shape how world-leading legal teams adopt AI in their daily work.
• Competitive salary and comprehensive benefits package.
• High-performance culture emphasizing ownership, excellence, and ego-free feedback.
• In-person workspace designed for ambitious builders.
• Global collaboration across major international legal markets.