IT Helpdesk Technician (VMware)

TL;DR

IT Helpdesk Technician (Infrastructure): Providing technical support and managing IT assets for the Belgrade office with an accent on troubleshooting hardware, software, and connectivity across multiple operating systems. Focus on maintaining VMware vSphere environments, optimizing ticket resolution, and ensuring seamless digital workplace operations.

Location: Hybrid (Belgrade, Serbia)

Company

hirify.global provides an Intelligent Network Operations platform enabling AI-driven agentic ops to automate and secure enterprise networks.

What you will do

• Serve as the primary IT contact for the Belgrade office, managing support requests via ticketing and communication tools.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux.
• Manage IT assets, including laptops, printers, and user accounts, while maintaining internal documentation.
• Install and configure operating systems and third-party applications like Microsoft 365.
• Maintain and support VMware vSphere ESXi 7 environments.
• Collaborate with the Senior Infrastructure Manager on hardware and service procurement.

Requirements

• University degree, college diploma, or equivalent practical experience.
• Proficiency in Windows 10/11, macOS, Linux, and Microsoft 365.
• Understanding of IT troubleshooting methodologies.
• English: Strong communication skills required.
• Location: Must be based in Belgrade (Hybrid).
• Ability to lift and handle equipment between 4–14 kg.

Nice to have

• Experience with asset management and IT procurement.
• Experience supporting VMware vSphere ESXi environments.
• Valid driver’s license.

Culture & Benefits

• Professional Development Budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Commitment to transparency, curiosity, respect, and inclusion.