Senior Technical Specialist (Cloud/CaaS)

TL;DR

Senior Technical Specialist (Cloud/CaaS): Maintaining performance and availability of network services with an accent on cloud infrastructure, container-based applications, and service reliability. Focus on providing hands-on operational support, managing incident and problem resolution, and collaborating with vendors within a 24x7 network operations environment.

Location: 100% on site at Macquarie Park, Sydney

Company

hirify.global is a leading Australian telecommunications company providing mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Resolve complex technical faults and perform root cause analysis to ensure service reliability.
• Drive improvements in fault rates and service quality across the transport network.
• Review and approve network changes and new technology deployments to ensure quality standards.
• Support network evolution by recommending design improvements and architecture standards.
• Provide technical insights into performance metrics and SLAs to identify trends.
• Contribute to automation initiatives and event correlation tuning to improve operational outcomes.

Requirements

• Professional qualifications in Engineering, Telecommunications, or a related Science field.
• Extensive hands-on experience in virtualized and cloud-native technologies, CaaS, and NaaS.
• Proven ability to manage technology vendors and deliver projects within budget.
• Strong communication skills with the ability to influence stakeholders and present ideas.
• Must be able to work on-site in Macquarie Park, Sydney.
• Must be available for a 24x7 rotating shift roster.

Culture & Benefits

• Competitive remuneration with employee discounts and monthly service credits.
• Vibrant office campus featuring gym, childcare, cafes, and medical services.
• Inclusive parental leave policy of up to 16 weeks.
• Access to industry-focused micro-credentials through hirify.global U.
• Comprehensive wellbeing support with 24/7 access to counseling services.
• Free shuttle bus service from Macquarie University Metro Station.