Manager, Technical Support Engineer (AI)

TL;DR

Manager, Technical Support Engineer (AI): Leading a team of Systems Operations Engineers to maintain and optimize physical infrastructure for high-performance AI workloads with an accent on hardware diagnostics, incident management, and operational scalability. Focus on building a Bare Metal support model, driving process improvements, and ensuring system reliability across data centers.

Location: Must be based in or able to work from Livingston, NJ; New York, NY; Sunnyvale, CA; San Francisco, CA; or Bellevue, WA

Salary: $198,000–$264,000

Company

CoreWeave is a specialized cloud provider delivering high-performance infrastructure and tools designed to enable innovators to build and scale AI workloads.

What you will do

• Lead and develop a dedicated Infrastructure Support team focused on physical compute environments.
• Oversee incident resolution, escalation management, and hardware operations across multiple client environments.
• Improve support processes to enhance efficiency, reduce downtime, and ensure infrastructure meets performance expectations.
• Collaborate cross-functionally with product, engineering, and infrastructure teams to scale operations.
• Manage client communication during critical escalations to ensure transparency and satisfaction.
• Mentor team members to develop their skills in maintaining and troubleshooting complex hardware.

Requirements

• Must be a U.S. person (citizen, permanent resident, or asylee) due to export control regulations.
• 5+ years of experience leading teams in infrastructure support, data center operations, or physical compute environments.
• Hands-on experience with Linux system administration and command-line tools.
• Experience with high-performance rack-scale hardware, including GPU-based compute nodes.
• Proven track record in incident and escalation management for production-impacting issues.
• Ability to travel up to 30% annually.

Nice to have

• Experience managing infrastructure support teams in high-growth environments.
• Familiarity with AI/ML workloads and GPU infrastructure (e.g., NVIDIA A100/H100s).
• Success in developing operational processes that scale with business needs.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance (100% paid).
• 401(k) with employer match and Employee Stock Purchase Program.
• Flexible PTO and casual work environment.
• Support for family-forming and mental wellness.
• Catered lunches in office and data center locations.