Medical Safety & Complaint Handling Specialist (Medical Devices)

Location: Groningen, Netherlands

Company

hirify.global is an independent technology consulting firm serving businesses through Information System & Digital, Telecom, Life Sciences, and Engineering projects.

What you will do

• Manage and assess customer complaints related to medical devices.
• Perform medical and scientific evaluations of complaint severity, potential root causes, and product relationships.
• Support post-market surveillance, vigilance activities, safety assessments, and risk management documentation.
• Prepare and maintain clinical and safety-related documentation in line with internal quality standards and global regulatory requirements.
• Collaborate with Medical Affairs, Quality, Regulatory Affairs, Clinical Development, and R&D teams.
• Support adverse-event investigations and continuous improvement of complaint-handling and safety processes.

Requirements

• Master’s degree or PhD in Medicine, Biomedical Sciences, Pharmacy, Clinical Sciences, Life Sciences, or a related field.
• Experience in the medical device, healthcare, or life sciences industry.
• Strong analytical skills and the ability to interpret scientific and medical information.
• Experience preparing technical or scientific documentation and communicating with multidisciplinary stakeholders.
• Fluent English, written and spoken, is required.
• Ability to work independently, make evidence-based decisions, and maintain a structured, detail-oriented approach.

Nice to have

• Medical degree or comparable clinical background.
• Experience with complaint handling, vigilance, Medical Affairs, or post-market surveillance.
• Knowledge of Medical Device Regulation, ISO 14971, and quality management systems.
• Experience with risk management, product safety evaluations, or FDA medical device reporting requirements.

Culture & Benefits

• Work on innovative healthcare products intended to improve patients’ lives.
• Collaborate in an international environment with experienced Medical Affairs professionals.
• Gain exposure to cross-functional Clinical, Regulatory, Quality, and R&D projects.
• Access professional development and long-term career growth opportunities.
• Join a supportive team focused on knowledge sharing and continuous learning.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, adjusted according to the role and seniority.
• Role-dependent case study, technical assessment, role play, or problem-solving exercise.