Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing and growing a portfolio of SME banking clients in the DACH region with an accent on retention, up-selling, and cross-selling. Focus on deepening multi-stakeholder relationships and optimizing product alignment for corporate accounts.

Location: Serbia (Hybrid or Remote)

Compensation: €45,000 – €70,000 gross annually

Company

hirify.global is an AI-native financial platform providing multi-currency accounts and treasury products for SMEs and individuals across Europe.

What you will do

• Manage and expand an existing SME book of business, focusing on up-selling, cross-selling, and renewals.
• Nurture long-term relationships with multiple stakeholders to drive client retention.
• Align product features with client needs to maximize the value of the Vivid platform.
• Forecast and report on the sales pipeline using Salesforce and Aircall.
• Negotiate and structure complex pricing models for designated accounts.
• Collaborate cross-functionally to act as the voice of the customer and improve user experience.

Requirements

• Minimum 2 years of experience in Sales or Account Management, preferably within FinTech or financial services.
• Fluency in both English and German (written and verbal) is required.
• Degree in business administration, finance, or a related field.
• Proficiency in CRM systems, specifically Salesforce and Aircall.
• Must be based in Serbia.
• Analytical mindset and ability to thrive in a fast-paced scale-up environment.

Nice to have

• Knowledge of KYB, AML, and risk mitigation.
• Deep understanding of the DACH market specifications.
• Proficiency in using AI tools.

Culture & Benefits

• Hybrid or remote work options.
• Learning and development budget.
• Fully paid vacation and sick leave.
• Sports compensation.
• High level of ownership and direct influence on go-to-market strategy.