Customer Support Manager (Cybersecurity)

TL;DR

Customer Support Manager (Cybersecurity): Providing technical support for a high-traffic privacy and security product via email and chat with an accent on analyzing request reasons and solving complex technical issues. Focus on identifying cause-and-effect relationships and optimizing support processes to ensure user anonymity and digital freedom.

Location: Remote (Global), alignment with GMT+1 to GMT+5 time zones required

Salary: $700–$1000

Company

A fast-growing cybersecurity company specializing in world-class privacy and security solutions focused on digital freedom and anonymity.

What you will do

• Provide customer support online via email and chat.
• Process incoming requests and provide technical troubleshooting.
• Analyze causes of contact and identify refined solutions for routine and complex tasks.
• Interact effectively with customers and internal teams.
• Prepare operational reports.

Requirements

• 1+ year of experience in customer support.
• English: B2+ level required.
• Time zone: Ability to work within GMT+1 to GMT+5.
• Experience with ticket systems and MS Office.
• Analytical thinking, punctuality, and stress-resistance.
• Ability to work in a multitasking environment.

Culture & Benefits

• Absolute freedom to work from any location.
• Rotating shift schedule 2/2 (both day and night shifts available).
• Paid time off and sick leave.
• Opportunity to build personal AI agents using premium infrastructure.
• Internal R&D opportunities and direct impact on a global B2C product.