обновлено 30 дней назад
CX Tooling and Automation Specialist
30 000GBP
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Tooling and Automation Specialist (Gainsight/Zendesk): Building and optimising customer experience infrastructure, automation rules, data pipelines, and KPI dashboards with an accent on system configuration, data integrity, and cross-functional technical enablement. Focus on integrating Customer Operations systems, eliminating manual waste, and maintaining closed-loop NPS and C-sat survey processes.
Salary: £30,000 per year
Company
operates in the B2B SaaS and education technology sector.
What you will do
- Design, build, and deploy technical enhancements for customer experience processes.
- Configure and optimise Gainsight and Zendesk, maintaining accurate and accessible customer data.
- Build and maintain automation rules and triggers that streamline the customer journey.
- Own the maintenance of Customer Operations systems and manage data movement across integrated Arbor platforms.
- Develop automated reporting dashboards for real-time KPI and digital programme ROI tracking.
- Advise Sales, Marketing, and Product teams on technical best practices and maintain NPS and C-sat survey data flows.
Requirements
- Experience in analytics, operations, or technical project management.
- Hands-on experience with Zendesk and Gainsight, as well as analytical and process tooling.
- Previous experience in B2B SaaS is essential; education-sector experience is highly preferred.
- Ability to manage large datasets and maintain data integrity across integrated systems.
- Strong writing skills and the ability to explain complex technical insights to non-technical stakeholders.
Culture & Benefits
- Flexible working arrangements are available for discussion.
- 32 days of holiday, including 25 days of annual leave and 7 company-wide days, plus Bank Holidays.
- Private dental insurance, life assurance at 3x annual salary, pension contributions, and comprehensive wellness support.
- Enhanced maternity, adoption, and paternity leave, plus return-to-work maternity coaching.
- Professional development training budget, wellbeing services, charity volunteering day, and dog-friendly offices.
- Wellbeing initiatives include mindfulness sessions, mental health support, manager training, and financial coaching.
Hiring process
- Phone screen.
- First-stage interview.
- Second-stage interview.
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