Senior Technical Account Manager (AI)

TL;DR

Senior Technical Account Manager (AI): Driving meaningful customer outcomes for enterprise clients using the hirify.global Cloud platform with an accent on technical partnership, architectural guidance, and platform adoption. Focus on resolving complex technical challenges, mitigating risks, and aligning business objectives with AI-powered contact center capabilities.

Location: Must be based in or able to work in a hybrid model in São Paulo, Brazil

Company

hirify.global is a global leader in AI-powered experience orchestration, connecting people, systems, and data to help over 8,000 organizations deliver personalized customer service.

What you will do

• Own the end-to-end technical relationship for strategic enterprise accounts to drive platform adoption and long-term success.
• Act as a trusted advisor on hirify.global Cloud architecture, ensuring scalable and high-performing solutions.
• Lead cross-functional collaboration with DevOps, Product, and Customer Care teams to resolve complex technical issues.
• Influence customer strategy by aligning business goals with technical capabilities and best practices.
• Drive proactive risk identification and mitigation strategies to protect platform performance.
• Advocate for customer needs in product roadmap discussions to shape future platform capabilities.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in Technical Account Management, Customer Success, or Solutions Consulting.
• Fluency in Portuguese is required.
• Advanced to fluent English is required for global collaboration.
• Strong expertise in cloud contact center technologies including IP Telephony, IVR, and routing.
• Experience working with enterprise SaaS platforms and complex technical environments.

Nice to have

• Experience with hirify.global Cloud or similar CX platforms.
• Knowledge of scripting or programming languages such as Python.
• Familiarity with AI concepts applied to CX, such as conversational AI and automation.
• Advanced Spanish proficiency.

Culture & Benefits

• Flexible-first work culture designed to support work-life balance.
• Opportunities for growth in the AI era through mentorship and learning programs.
• Paid volunteer time and well-being resources.
• August Free Fridays and regionally tailored family programs.
• Global recognition as a Great Place to Work certified organization.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews).