CRM Specialist (MS Dynamics)

TL;DR

CRM Specialist (MS Dynamics): Administering and optimizing the CRM ecosystem to support international APM deployment and operational workflows with an accent on platform configuration, automation, and data integrity. Focus on building scalable CRM logic, integrating marketing tools, and ensuring high-quality data across multiple European markets.

Location: Must be based in Kraków, Poland

Company

hirify.global is a leading European out-of-home e-commerce enablement platform, revolutionizing parcel delivery through an extensive network of automated parcel machines.

What you will do

• Administer and configure CRM platforms including HubSpot, Pipedrive, and Microsoft Dynamics 365.
• Design and maintain complex automations and integrations using Zapier, Make.com, and Google Cloud Platform.
• Translate operational workflows like site sourcing and partner onboarding into structured CRM logic.
• Ensure data quality through audits, deduplication, and field validation across international markets.
• Build dashboards and reports to track pipeline activity and operational KPIs.
• Maintain documentation and provide training to support team onboarding and daily operations.

Requirements

• 2–4 years of experience in CRM administration or operations.
• 2+ years of experience building workflow automations with Zapier or Make.com.
• Fluent in Polish and English (written and spoken).
• Solid understanding of data hygiene, deduplication, and integration concepts like APIs and webhooks.
• Degree in Business, Information Systems, or equivalent hands-on experience.

Nice to have

• Experience with SQL, Power BI, or Google Cloud Platform.
• Background in logistics, e-commerce, or multi-market operations.

Culture & Benefits

• Work at the intersection of fintech and e-commerce on a rapidly growing digital product.
• Direct influence on strategic decisions through data-driven products.
• Opportunity to work in a diverse, international, and cross-functional environment.
• Access to new technologies, including AI tooling, for innovation.
• Clear career path with investment in professional development and training.
• B2B cooperation model.