ServiceNow System Administrator

Location: Nairobi, IHUB, Kenya; standard office work environment

Company

hirify.global is an international humanitarian non-governmental organization supporting people affected by conflict and disaster in more than 40 countries and U.S. cities.

What you will do

• Provide Tier 1 and Tier 2 support for ServiceNow incidents, requests, access issues, reports, catalog items, and basic configuration problems.
• Administer users, groups, roles, assignment groups, forms, lists, tables, reports, dashboards, notifications, and knowledge articles.
• Configure and maintain Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management solutions.
• Support catalog items, record producers, workflows, approvals, automation, and Flow Designer configurations.
• Assist with JavaScript customizations, integrations, upgrades, patches, release validation, and update set testing under the guidance of the Senior System Administrator.
• Prepare documentation, reports, dashboards, test cases, training materials, and user training sessions while collaborating with IT teams, stakeholders, and product owners.

Requirements

• Bachelor’s degree in computer science, information systems, or a related field, or equivalent professional experience.
• At least 3 years of hands-on ServiceNow administration experience.
• ServiceNow Certified System Administrator certification required.
• Experience with core ServiceNow modules, user and access administration, forms, lists, tables, catalog items, reports, dashboards, workflows, and notifications.
• Basic to intermediate JavaScript experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs.
• Strong analytical, troubleshooting, communication, documentation, collaboration, testing, release validation, and end-user training skills.

Nice to have

• ServiceNow Certified Application Developer certification.
• Experience with Flow Designer, approvals, automation, Service Portal, and process improvements.
• Experience with REST/SOAP APIs, IntegrationHub, Automated Test Framework, regression testing, upgrades, patches, and update sets.
• Experience with ITIL-based processes and ServiceNow platform best practices.

Culture & Benefits

• Work in a humanitarian organization focused on restoring safety, dignity, health, education, and economic wellbeing.
• Collaborate with IT teams, business stakeholders, product owners, and internal ServiceNow users.
• Follow IRC standards, ITIL practices, change management processes, and ServiceNow best practices.
• Support continuous improvement, platform stability, user adoption, documentation, and knowledge sharing.