Real Time Coordinator (Fintech)

TL;DR

Real Time Coordinator (Fintech): Managing back office capacity and real-time performance across fraud, complaints, and financial crime teams with an accent on SLA protection and workforce optimization. Focus on processing intraday schedule adjustments, analyzing case-based workflows, and providing actionable performance insights to operational leadership.

Location: Must be based in or able to commute to London or Chatham, UK (Hybrid role).

Company

hirify.global is a fast-growing, profitable fintech unicorn rebuilding consumer finance products like loans, credit cards, and car finance using modern technology.

What you will do

• Monitor real-time case volumes and throughput across back office queues to identify capacity risks.
• Process intraday schedule adjustments for absence, lateness, and non-productive time.
• Track agent schedule adherence and generate performance snapshots for stakeholders.
• Act as the primary real-time point of contact for back office operational matters.
• Escalate system issues and significant deviations from planned capacity to leadership.
• Shape the back office real-time coordination function by defining metrics and documenting processes.

Requirements

• Analytical and problem-solving abilities to interpret real-time data and identify trends.
• Experience working in or closely with a back office function such as Complaints, Financial Crime, or Fraud.
• Excellent verbal and written communication skills for stakeholder collaboration and issue escalation.
• Proficiency in real-time monitoring tools and workforce management software.
• Ability to prioritize tasks and work under pressure to meet tight deadlines.
• Must be based in the UK and able to work from the London or Chatham office on a hybrid basis.

Culture & Benefits

• Best-in-class compensation including equity.
• Hybrid work policy with office attendance required Tuesday-Thursday.
• Fully stocked kitchen with breakfast, lunch, and snacks provided in the office.
• Private health insurance coverage.
• Opportunity to scale a successful, fast-growing fintech company.

Hiring process

• 30-minute call with the Talent Team.
• 15-minute online assessment.
• Onsite interview with the hiring manager.
• 30-minute remote interview with the Director of Complaints, Fraud and FinCrime.