Junior Service Desk Technician (User Support)

TL;DR

Junior Service Desk Technician (User Support): Providing technical assistance and end-user support with an accent on cybersecurity fundamentals and IT infrastructure. Focus on resolving technical incidents, maintaining system security, and delivering high-quality user experiences.

Location: Onsite in Funchal, Madeira, Portugal

Salary: €28,000–€52,000 per year

Company

Specialized IT consulting partner with 18 years of experience focused on agile and people-centered service.

What you will do

• Provide technical support and assistance to end-users to ensure business continuity.
• Manage and resolve hardware and software issues through the service desk.
• Implement and maintain system security based on cybersecurity fundamentals.
• Collaborate with a senior team to help clients make informed IT decisions.
• Contribute to a dynamically growing international consulting environment.

Requirements

• Education: 12th grade in Science and Technology, Computer Science degree, or Bachelor's in Computer Science.
• Experience: More than 3 years in the field.
• Certification: Training in basic and advanced cybersecurity fundamentals.
• Location: Must be based in or able to work onsite in Funchal, Portugal.

Culture & Benefits

• Permanent full-time contract with comprehensive health insurance.
• 26 days of paid annual leave (22 standard days plus 4 additional days for holidays and birthday).
• Meal allowance provided via Coverflex card.
• Dedicated annual budget for professional training and development.
• Referral bonuses and special flexibility options.
• Team-oriented culture within an agile and growing company.