Critical Situation Manager

TL;DR

Critical Situation Manager: Leading the response to high-impact customer challenges with an accent on coordination, communication, and structured resolution. Focus on driving cross-functional collaboration, protecting customer trust, and implementing continuous improvement initiatives across the organization.

Location: Must be based in Barcelona, Spain (Hybrid)

Company

hirify.global is a global leader in data integration, governance, and analytics, leveraging AI/ML to help over 40,000 customers transform complex data into actionable insights.

What you will do

• Act as the central coordinator during high-impact customer challenges to ensure effective responses.
• Maintain transparent and timely communication with customers and internal stakeholders.
• Align cross-functional teams including engineering, support, and leadership to accelerate resolution.
• Lead post-incident reviews to translate lessons learned into lasting process improvements.
• Develop and evolve crisis management plans to strengthen organizational resilience.
• Partner with regional teams to provide proactive guidance on ongoing escalations.

Requirements

• 10+ years of experience in crisis management, escalation management, or a related field.
• Strong technical literacy with experience in cloud, SaaS, or enterprise software environments.
• Proven ability to manage high-pressure situations with structure and sound decision-making.
• Excellent communication and stakeholder management skills for working with senior leadership.
• Experience leading cross-functional initiatives and influencing without direct authority.
• Proactive, solution-oriented mindset with strong attention to detail.

Culture & Benefits

• Genuine career progression pathways and dedicated mentoring programs.
• Collaborative, innovative, and international work environment.
• Flexible work policies and a culture of openness.
• Opportunities to participate in Corporate Responsibility Employee Programs.
• Additional days provided for personal development and social impact initiatives.