Service Desk Engineer (Fintech)

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Provide 1st and 2nd level technical support via phone, email, ticketing systems, and in-person interactions.
• Maintain office networks, staff laptops, telephone systems, and other critical business infrastructure.
• Install, configure, and maintain hardware and software, including Windows/Mac OS, MS 365, AD, and Intune.
• Handle security-related incidents as part of the 24/7 SOC team.
• Manage software and hardware assets and document troubleshooting standards and procedures.
• Liaise with IT vendors and ensure service level standards and SLAs are met.

Requirements

• Proven experience in IT support or service desk environments.
• Strong knowledge of Microsoft technologies (Windows, Defender, Intune, Office 365, Azure, Exchange).
• Hands-on experience with hardware troubleshooting for laptops, desktops, and peripherals.
• Familiarity with service desk tools, ticketing systems, and ITIL practices.
• Must have the appropriate rights and documentation for employment in Cyprus.
• Strong communication, teamwork, and problem-solving skills.

Nice to have

• Understanding of security operations (SOC exposure).

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training, certifications, and soft skills development.
• 18 days of annual leave and 12 sick days per year.
• Health Insurance.
• Inclusive workplace culture prioritizing fairness, respect, and equal opportunities.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Manager Interview (1 hour).
• Final Interview (30 minutes).