Customer Support Agent (Swedish Speaking)

TL;DR

Customer Support Agent (iGaming): Providing high-level support to players via live chat and email with an accent on player satisfaction and first contact resolution. Focus on resolving technical issues, managing KYC verification, and collaborating with Fraud and AML departments to ensure a safe gambling environment.

Location: Onsite in Sliema, Malta

Company

hirify.global operates a portfolio of leading online casino brands and an in-house game studio, Swintt.

What you will do

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide support regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints efficiently with a focus on first contact resolution.
• Assist with account verification processes, including KYC.
• Collaborate with Responsible Gambling, Fraud & Payments, and AML departments to resolve complex issues.
• Monitor player feedback and suggest improvements to enhance the player experience.

Requirements

• Native level of Swedish
• Good level of English
• Proven background in customer support, ideally within the iGaming environment.
• Exceptional written and verbal communication skills.
• High level of attention to detail and strong problem-solving abilities.
• Must be based in or be able to work from the office in Sliema, Malta

Nice to have

• Previous sportsbook experience.

Culture & Benefits

• Competitive salary and private health insurance.
• Annual wellbeing benefit allowance.
• Weekly breakfast and regular social events.
• Opportunities for long-term career progression within a rapidly growing company.