Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing direct technical and account support to hirify.global clients via phone, email, and chat with an accent on troubleshooting and customer experience optimization. Focus on resolving client pain points and documenting interactions in Salesforce to drive product improvements.

Location: New York, NY. Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Salary: $60,000

Company

hirify.global is a financial data platform providing comprehensive data and analytics on private equity and venture capital markets.

What you will do

• Respond to customer contacts via chat, phone, and email in a timely manner.
• Troubleshoot client issues to ensure a high-quality customer experience.
• Document all interactions in Salesforce to track trends and inform product improvements.
• Collaborate with global teams to ensure continuous support availability during business hours.
• Meet and exceed quarterly contact volume and quality goals.

Requirements

• 1+ years of experience in a customer service role.
• Authorized to work in the US without visa sponsorship now or in the future.
• Excellent verbal and written communication skills with high attention to detail.
• Proficiency with Microsoft Office suite (Outlook, Word, and Excel).
• Strong interest in financial markets, particularly private equity and venture capital.
• Bachelor's degree preferred.

Nice to have

• Prior experience with Salesforce or similar CRM systems.

Culture & Benefits

• Comprehensive health benefits, medical wellness incentives, and life insurance.
• Financial perks including 401k match and a shared ownership employee stock program.
• Professional growth via annual educational stipends, CFA exam stipend, and tuition reimbursement.
• Generous paid time off, including vacation, sick days, volunteer days, and a sabbatical after four years.
• Strong in-person collaborative culture with regular team-building events and monthly transportation stipends.