Operations Specialist (Workforce Operations)

TL;DR

Operations Specialist (Workforce Operations): Managing live workforce operations and scheduling in a fast-paced environment with an accent on shift fulfillment, real-time issue resolution, and worker coordination. Focus on optimizing fill rates, reducing no-shows, and ensuring seamless service execution for clients.

Location: Remote (Philippines, Malaysia, Singapore). Must work U.S. Hours

Company

hirify.global is a scaling business providing a workforce marketplace platform for seamless staffing and service execution.

What you will do

• Manage end-to-end shift fulfillment and respond quickly to client staffing requests.
• Monitor live attendance and resolve real-time operational issues such as no-shows and cancellations.
• Onboard and activate workforce professionals on the platform and maintain engagement.
• Keep operational systems, CRMs, and scheduling trackers fully updated.
• Identify operational bottlenecks and recommend workflow improvements to increase efficiency.

Requirements

• 2+ years of experience in operations, staffing, workforce coordination, or marketplace operations.
• Strong written and spoken English communication skills.
• Ability to multitask and manage live priorities under pressure.
• Experience with operational systems, scheduling platforms, and CRMs.
• Must be based in Philippines, Malaysia, or Singapore.
• Strict adherence to U.S. business hours.

Nice to have

• Experience with staffing agencies, workforce marketplaces, or on-demand service environments.
• Knowledge of workforce KPIs and attendance tracking.
• Experience in a startup or high-growth operational environment.

Culture & Benefits

• High-impact ownership role with real-time decision-making authority.
• Direct opportunity to influence operational success and service quality.
• Strong growth exposure within a scaling business.
• Full-time remote work arrangement.

Hiring process

• Initial phone screen and video interview with a recruiter.
• Scenario-based operations interview.
• Client interview and background verification.