Manager, Virtual Card Supplier Enablement (Fintech)

TL;DR

Manager, Virtual Card Supplier Enablement (Fintech): Leading a team of supplier enablement specialists to facilitate the adoption of virtual card payments through outbound outreach with an accent on performance coaching, KPI management, and operational efficiency. Focus on driving conversion rates, scaling outbound activity, and integrating AI tools to optimize the enablement workflow.

Location: Medellin, Colombia

Company

A well-funded fintech unicorn operating a cloud-based global payables automation platform that streamlines supplier payments and AP operations.

What you will do

• Lead, coach, and motivate a team of 7–10 virtual card supplier enablement specialists in outreach and objection handling.
• Ensure strict adherence to standard operating procedures and quality standards for payment instructions and delivery.
• Own daily execution against targets, monitoring KPIs such as call/email volume, conversion rates, and enablement velocity.
• Champion the adoption of AI and automation tools to streamline repetitive manual tasks and improve team accuracy.
• Maintain high customer experience standards for all supplier interactions and resolve daily escalations.
• Collaborate with Card Team, Payment Delivery, and Customer Support to resolve recurring issues and report performance metrics.

Requirements

• 3+ years of direct people management experience in high-volume operations or sales roles (outbound sales, telesales, or collections).
• Proven track record of driving performance against KPIs and SLAs in a fast-paced environment.
• Strong data and metrics orientation with comfort using dashboards and reporting tools.
• Genuine interest in adopting AI and automation tools to improve operational efficiency.
• Bachelor’s degree in Business, Finance, Operations Management, or equivalent practical experience.
• Experience in payments, fintech, or B2B sales (virtual cards, ePayables, commercial cards) is strongly preferred.

Nice to have

• Proficiency with Salesforce CRM, Zendesk, MS Excel, and Google Suite.
• Experience developing early-career staff in a high-volume operational environment.

Culture & Benefits

• Opportunity to work within a well-funded fintech unicorn environment.
• Focus on modern, AI-forward operational tooling and efficiency.
• Exposure to a global payables automation platform serving international markets.
• Collaborative environment with cross-functional team interaction.