Assistant Client Support Officer

TL;DR

Assistant Client Support Officer: Supporting day-to-day service desk operations by handling client service requests, coordinating triage and escalations, and maintaining accurate ticket documentation with an accent on Cantonese/English client communication and 24x7 rotating shift work. Focus on ensuring timely ticket closure, clear client updates, and professional collaboration to resolve issues across the region.

Location: On-site in Cyberjaya, Selangor, Malaysia

Company

hirify.global supports enterprise clients through managed services across multiple regions.

What you will do

• Provide administrative and coordination support to the Client Service Desk team.
• Receive, validate, and log client service requests with accurate categorization.
• Support triaging by ensuring proper categorization and escalation of incidents.
• Maintain detailed documentation and records for service desk activities and client interactions.
• Coordinate client progress updates and ensure tickets are closed timely with relevant notes.
• Communicate professionally with clients in Cantonese and English while working rotating 24x7 shifts.

Requirements

• Location: Must be able to work on-site in Cyberjaya, Malaysia.
• Strong verbal and written communication skills in Cantonese and English.
• Professionalism and integrity in client communication and service delivery.
• Attention to detail and ability to follow structured processes.
• Comfortable working rotating shifts, including nights, weekends, and holidays.
• Ability to work independently or with minimal supervision.

Nice to have

• Basic understanding of IT service or call center operations.
• Previous experience in administrative or client support functions.
• High School Certification or equivalent (fresh graduates welcome).

Culture & Benefits

• Entry-level role within a client service team supporting managed services operations.
• 24x7 shift structure based on a defined roster.
• Focus on prompt, professional client communication and service delivery standards.