Client Success Specialist (Thai)

TL;DR

Client Success Specialist (Thai): Delivering high-quality, multi-channel support to Thai-speaking clients in the fintech sector with an accent on retention, issue resolution, and professional communication. Focus on managing client enquiries, conducting trade investigations, and collaborating with internal teams to improve service quality.

Location: Must have appropriate rights and documentation for employment in Malaysia.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and Financial Spread betting with a world-class, multifaceted brokerage presence.

What you will do

• Deliver high-quality, multi-channel support to standard and premium traders.
• Support client retention by providing accurate guidance and practical insights.
• Identify and share relevant trends with internal teams to support service improvements.
• Collaborate with internal stakeholders to resolve client issues effectively.
• Conduct layer-1 trade investigations and validations with accuracy.
• Handle escalations professionally, ensuring clear communication and documentation.

Requirements

• Native Thai proficiency and strong verbal/written English skills.
• Proven experience in a customer service role, preferably in fintech or call centers.
• Must have appropriate rights and documentation for employment in Malaysia.
• Proficiency in using CRM and service desk systems.
• Ability to work on rotating day shifts and weekend shifts.
• Strong problem-solving abilities and attention to detail.

Culture & Benefits

• Competitive and attractive compensation package.
• 21 days of annual leave per year.
• Comprehensive health insurance coverage.
• Quarterly allowance benefit for health and lifestyle.
• Extensive professional training and certification opportunities.
• Inclusive workplace culture prioritizing fairness and respect.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Take Home Assessment (1 day).
• Final Interview (45 minutes).