обновлено 4 дня назад
AI Trainer (Conversational AI)
124 000 - 186 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AI Trainer (Conversational AI): Owning and optimizing customer-support AI agent experiences with an accent on prompt engineering, conversational quality, ethical guardrails, and performance analytics. Focus on identifying intent and knowledge gaps, improving agent accuracy and resolution rates, and designing training plans for high-volume customer issues.
Location: Hybrid in Toronto, Ontario, Canada
Annual base salary in Canada: CAD 124,000–186,000, plus equity where applicable, bonus, and benefits.
Company
Okta provides identity and access management infrastructure that helps organizations securely use AI and digital services.
What you will do
- Own the AI agent’s conversational quality, content, tone, accuracy, and ethical guardrails.
- Develop, test, and deploy prompt-engineering techniques, training materials, and conversational flows.
- Monitor deflection, resolution, and CSAT metrics and convert findings into optimization plans.
- Review high-volume conversations to identify customer intents, misclassifications, and knowledge-base gaps.
- Collaborate with Content, Knowledge, and Customer Experience teams on AI training plans for high-volume issues.
- Update scripts for product and policy changes, report bugs and system gaps, and propose improvements based on conversational AI trends.
Requirements
- Experience with AI training, prompt engineering, NLP, or conversational design for customer support or enterprise service systems.
- Strong analytical skills and experience interpreting conversational data and AI performance metrics.
- Familiarity with Dialogflow, IBM Watson, Rasa, or similar enterprise conversational AI platforms.
- Excellent written communication skills and the ability to produce clear, concise, professional responses.
- Understanding of online customer support ecosystems and omnichannel handoffs between AI agents and human agents.
- Ability to work independently as a domain expert and develop strategic optimization ideas.
Culture & Benefits
- In-person onboarding designed to build product and team connections.
- Health, dental, and vision insurance.
- RRSP matching, healthcare spending support, and telemedicine.
- Paid leave, including PTO and parental leave, according to applicable plans and policies.
- Equity and bonus opportunities where applicable.
- Global community spanning more than 20 offices.
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