Client Support Analyst (Mortgage Servicing)

TL;DR

Client Support Analyst (Mortgage Servicing): Manage client communications, onboarding, and support processes for mortgage servicing clients with an accent on process improvement, client relationship management, and coordination across business units. Focus on developing scalable processes, handling complex client requests, and ensuring timely and accurate responses in a fast-growing fintech startup environment.

Location: Remote

Salary: $68,000–$92,000

Company

hirify.global is a technology-first fintech startup transforming mortgage servicing and consumer direct lending with AI-native platforms and managing over $130 billion in loans.

What you will do

• Serve as the primary client contact for requests, process updates, and troubleshooting.
• Monitor client support inbox and coordinate with business units to meet SLAs.
• Respond to client inquiries and document resolution paths for efficiency.
• Prepare materials for monthly business reviews and coordinate client onboarding.
• Develop scalable processes and manage FNMA Loan Quality Connect related tasks.
• Coordinate in-person on-sites and assist with diligence preparation.

Requirements

• Remote work with willingness to travel.
• 3+ years experience in mortgage servicing or financial/enterprise technology.
• Experience with Google Suite, Looker, SQL, FNMA Loan Quality Connect, Microsoft Excel, PowerPoint, and Jira.
• Strong communication, organizational skills, and attention to detail.
• Understanding of mortgage servicing concepts including subservicing contracts and investor guidelines.
• Bachelor’s degree.

Culture & Benefits

• Competitive salary and 401(k) plan.
• Comprehensive medical, dental, and vision benefits.
• Paid time off including 17 days PTO, sick days, and 11 company holidays.
• 12 weeks fully paid baby bonding leave for all parents.
• Commuter benefits and in-office snacks.
• Learning and development opportunities with regular review cycles.