VoIP Customer Service & Technical Support Specialist (VoIP)

TL;DR

VoIP Customer Service & Technical Support Specialist (VoIP): Providing technical support and troubleshooting for clients using VoIP systems with an accent on FusionPBX, VitalPBX, and OpenSIPS. Focus on diagnosing network issues, configuring PBX systems, and resolving SIP registration and routing problems.

Location: Remote (Philippines)

Company

hirify.global is a service provider focusing on virtual assistance and technical support solutions.

What you will do

• Provide customer support via phone, email, and chat for VoIP-related inquiries
• Troubleshoot VoIP issues including call quality, SIP registration, routing, and connectivity
• Configure and maintain PBX systems such as FusionPBX and VitalPBX
• Support and manage OpenSIPS configurations and routing
• Diagnose network-related issues including NAT, firewalls, ports, and QoS
• Document support tickets and guide customers through technical processes in a professional manner

Requirements

• Proven experience in the VoIP industry
• Hands-on experience with FusionPBX, VitalPBX, and OpenSIPS
• Strong understanding of SIP protocol, VoIP routing, and PBX systems
• Knowledge of networking fundamentals including TCP/IP, DNS, NAT, and firewalls
• Experience troubleshooting call quality issues such as latency, jitter, and packet loss
• Excellent English communication skills (written and verbal)