Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Monitoring and resolving performance issues for digital products and applications with an accent on dealer and customer support. Focus on technical troubleshooting, triage, and improving customer experience through data-driven insights and process optimization.

Location: Kosice, Slovakia

Salary: €3,000+ per month

Company

A global leader in heavy machinery and digital solutions, leveraging data and AI to build sustainable communities.

What you will do

• Monitor performance of digital products and resolve dealer and customer issues.
• Provide front-line support for the Cat Digital portfolio.
• Perform technical troubleshooting, triage, and analysis of application failures.
• Document issues and manage escalation paths to ensure timely resolution.
• Create and update self-service knowledge articles and training materials.
• Conduct occasional field visits to provide expert technical assistance.

Requirements

• Relevant experience in technical support, contact center operations, or application support.
• Strong customer focus and effective communication skills.
• Basic understanding of systems thinking and infrastructure.
• Ability to troubleshoot technical issues and identify root causes.
• Knowledge of data tools, BI products, Salesforce, and ServiceNow.
• Must be based in Kosice, Slovakia.

Nice to have

• Experience with cloud solutions such as AWS or Azure.
• Awareness of application design and architecture concepts.

Culture & Benefits

• Competitive monthly salary of 3,000+ EUR gross.
• Performance-related annual cash incentive.
• Industry-leading pension plan.
• 5 days of extra vacation.
• Life insurance and Multisport card.
• Commitment to continuous learning and professional development.