Client Support Agent (Fintech)

TL;DR

Client Support Agent (Fintech): Providing high-quality assistance to global traders across multiple channels with an accent on product education, technical troubleshooting, and efficient inquiry resolution. Focus on managing 24/7 shift rotations and coordinating with cross-functional teams to resolve complex financial trading issues.

Location: Larnaca, Cyprus. Hybrid (2 days WFH). Visa sponsorship and relocation assistance available.

Company

hirify.global is an internationally acclaimed multi-asset broker delivering cutting-edge trading tools and platforms to traders worldwide.

What you will do

• Respond to client inquiries via calls, emails, and chat in a professional and timely manner.
• Provide accurate technical support and detailed information regarding products and services.
• Educate clients on features, benefits, and promotions to enhance their trading experience.
• Troubleshoot support issues and offer guidance to assist clients.
• Collaborate with cross-functional teams to resolve complex client needs.
• Escalate unresolved issues to the appropriate managers and suggest areas for improvement.

Requirements

• Must be able to work 24/7 rotating shifts, including night shifts and occasional weekends.
• University degree or relevant professional experience in customer support or HORECA roles.
• Native or near-native proficiency in English (C2).
• Basic computer skills and ability to maintain composure under pressure in fast-paced environments.
• Legal authorization to work in Cyprus.

Culture & Benefits

• Hybrid work model with 2 days of working from home.
• Comprehensive health and life insurance, including a provident fund after the trial period.
• Generous time off: up to 30 days of annual leave, birthday leave, and summer short Fridays.
• Professional growth through training allowances and Udemy Business access.
• Additional perks including gym membership and monthly Wolt vouchers.