Customer Success Manager

Location: USA - Remote

Company

hirify.global provides AI, cloud, and digital software for customer experience management, financial crime prevention, and public safety to global enterprise customers.

What you will do

• Own customer success across assigned cloud accounts and coordinate hirify.global CX resources to deliver customer outcomes.
• Build productive customer relationships and conduct regular success reviews and periodic business reviews.
• Manage contract renewals, revenue retention, customer health, risks, and escalations.
• Identify adoption gaps and expansion opportunities by understanding customer operations and business goals.
• Prepare customized presentations, health dashboards, success plans, and quantified usage and benefits reports.
• Advocate for customers while communicating effectively with senior internal and external leaders.

Requirements

• 3+ years of experience in a customer-facing role such as consulting, SaaS implementation coordination, solutions engineering, or customer success within the cloud ecosystem.
• 3+ years of experience working in a hosted or Software as a Service business model.
• Strong background in workforce engagement, quality management, and contact centers.
• Ability to engage in technical dialogue with customers and internal audiences.
• Experience managing business aspects across customer tiers and communicating initiatives to executive leadership.
• Experience working with Gainsight and Salesforce; a bachelor’s degree or equivalent experience is preferred.

Culture & Benefits

• Remote work arrangement for the USA.
• Fast-paced environment focused on meeting customer time constraints.
• Opportunity to work with a global software company serving enterprise customers.
• Equal opportunity employment.