Customer Care Expert

TL;DR

Customer Care Expert (Customer Communications): Providing high-quality support to English-speaking customers across multiple channels with an accent on effective problem resolution and relationship building. Focus on delivering a seamless, friendly customer experience while collaborating with the Lisbon-based team.

Location: Must be based in Lisbon, Portugal (Hybrid role)

Company

hirify.global is a global meal-kit delivery service dedicated to making weeknight cooking easier and more enjoyable through fresh, pre-portioned ingredients and simple recipes.

What you will do

• Serve as the primary point of contact for English-speaking customers via phone, email, chat, and social media.
• Provide timely and thoughtful support to resolve customer inquiries and issues.
• Conduct outbound calls to engage with customers and strengthen long-term relationships.
• Contribute feedback and ideas to improve the proactive customer care approach.
• Manage projects from initial planning through execution and reporting.

Requirements

• Fluent English (C1 level) required.
• Must be based in or able to work from the Lisbon office (Hybrid).
• Flexibility to work varying shifts, including early, late, or overnight schedules.
• Strong written and verbal communication skills.
• Detail-oriented with a hands-on approach to problem-solving.
• Curious, eager to learn, and comfortable applying new knowledge quickly.

Culture & Benefits

• Hybrid work policy combining remote and office time.
• 22 annual leave days plus 2 extra days for every year of tenure (up to 6).
• 5 training days per year.
• Private health insurance provided by Tranquilidade.
• Food allowance of 7.62€ per worked day via Coverflex.
• 24/7 confidential employee assistance program.