Customer Service Advisor (Ecommerce)

TL;DR

Customer Service Advisor (Ecommerce): Providing high-quality support for hirify.global Platform Solutions customers across multiple channels with an accent on luxury fashion experience and efficient query resolution. Focus on case ownership, handling complex customer issues, and optimizing the user experience within a fast-paced environment.

Location: Hybrid in Lisbon, Portugal

Company

hirify.global is a leading global marketplace for the luxury fashion industry, connecting customers worldwide with luxury brands and boutiques.

What you will do

• Act as the primary point of contact for customers via email, phone, and chat.
• Resolve queries and provide product advisory services following company guidelines.
• Take full ownership of case resolution to ensure a seamless luxury experience.
• Manage challenging customer interactions with professionalism and emotional intelligence.
• Collaborate with internal teams to improve localization and service initiatives.

Requirements

• Minimum 1 year of experience in customer service, preferably in fashion or e-commerce.
• Excellent English proficiency (written and spoken).
• Proficiency in IT tools and Windows packages.
• Ability to work rotating and late shifts.
• Strong communication, multitasking, and organizational skills.

Nice to have

• Passion for and knowledge of sports and sportswear.

Culture & Benefits

• Health insurance for the employee and their family.
• Flexible working environment and well-being support tools.
• Sabbatical program and extra days off for community giving.
• Professional training and development opportunities.
• Flexible benefits program.