Taski Technical Customer Service Representative

TL;DR

Technical Customer Service Representative (Technical Support): Providing primary contact and technical support for TASKI and NSS equipment with an accent on diagnostics and after-sales service. Focus on resolving equipment issues, processing service orders, and utilizing ERP/CRM systems to ensure customer satisfaction.

Location: Toledo, Ohio, United States of America

Salary: $52,760 – $77,374

Company

hirify.global is a leading global provider of water and hygiene solutions, offering water treatment chemistries, process aids, and monitoring systems.

What you will do

• Serve as the primary point of contact for customers and internal teams regarding TASKI and NSS equipment ordering and service support.
• Diagnose and resolve technical equipment issues using phone, email, chat, and remote support tools.
• Process orders and dispatch service calls in compliance with company policies.
• Collaborate with Technical Specialists, Distributors, and Sales Professionals to ensure service resolution.
• Advise customers on warranty coverage, return policies, and service procedures.
• Promote after-sales services and products through upselling techniques.

Requirements

• 1–3 years of experience in technical support, customer service, or a related role.
• Proficiency with CRM and ERP systems (e.g., SAP, Salesforce).
• Strong communication and problem-solving skills.
• High School Diploma or equivalent.
• Must be based in Toledo, Ohio, USA.

Culture & Benefits

• Competitive compensation with discretionary bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401K retirement plan.
• Strong focus on professional growth with a minimum of 100 hours of learning and development per year.
• Equal Opportunity Affirmative Action Employer.